AiCompany.bg ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Information You Provide Directly
- Contact details: When you fill in our contact form, we collect your name, email address, phone number, and company.
- Messages: The content of any message you send us.
- Account data: If you create an account, we collect your email address and password (hashed).
Information Collected Automatically
- Usage data: Pages you visit, time spent on the site, and interactions with it.
- Technical data: IP address, browser type, operating system, and language settings.
- Cookies: We use only necessary session cookies to maintain your session and language preferences.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to your enquiries and demo requests
- Providing and improving our services
- Sending transactional emails related to your requests
- Analysing site usage to improve the user experience
- Complying with legal obligations
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process your data on the following legal bases:
- Contract: Where processing is necessary to perform an agreement with you.
- Legitimate interests: To improve our services and communicate with prospective customers.
- Consent: Where you have explicitly agreed to a specific processing activity.
- Legal obligation: Where we are required by law to process the data.
4. Sharing of Information
We do not sell, trade, or rent your personal data to third parties. We may share information only in the following circumstances:
- Service providers: Trusted partners who help us operate our website and deliver services (e.g. hosting, email delivery), under strict confidentiality obligations.
- Legal requirements: When required by law or a regulatory authority.
- Protection of rights: To protect the rights, property, or safety of AiCompany.bg, our users, or the public.
5. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy or as required by law. Contact form data is kept for a maximum of 2 years. Account data is kept until the account is deleted.
6. Your Rights
Depending on your location, you have the following rights regarding your personal data:
- Right of access: To receive a copy of the data we hold about you.
- Right to rectification: To correct inaccurate or incomplete data.
- Right to erasure: To request deletion of your personal data.
- Right to restriction: To restrict how we process your data.
- Right to portability: To receive your data in a structured, machine-readable format.
- Right to object: To object to processing based on legitimate interests.
To exercise these rights, please contact us at privacy@aicompany.bg.
7. Cookies
We use only strictly necessary cookies:
- Session cookie: To maintain your session as you navigate the site.
- Language cookie: To remember your language preference.
- CSRF token: To protect forms against cross-site request forgery attacks.
We do not use marketing cookies, tracking cookies, or any third-party cookies.
8. Data Security
We implement appropriate technical and organisational measures to protect your data, including encrypted HTTPS connections, password hashing, and restricted access to personal data. However, no method of transmission over the internet is 100% secure.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this page regularly.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please get in touch:
- Email: privacy@aicompany.bg
- Website: aicompany.bg/contact